Flight Delay Insurance: A Flight Delay Has Never Felt As Good As This

Flight Delay Insurance has never been this efficient or instantaneous

According to a Priority Pass survey, airport anxiety is a real issue, and there's no need to exacerbate the stress if it can be avoided. Unfortunately, flight delays are often part and parcel of travelling. Whether it's because of refuelling taking longer than expected or the late take-off of another aircraft causing runway congestion, there are many unavoidable factors.

Whichever way we look at it, flight delays cause inconvenience to passengers at the end of the day. They could be in a rush to get to an important business meeting or waiting for the arrival of a loved one that they haven't seen since the onset of the pandemic.

The point is their plans have been interrupted by these unexpected events. Airlines, online travel agencies and fintech businesses now have the opportunity to truly show their value to customers and turn negative experiences into positive ones. These are the watershed moments to improve customer satisfaction, increase brand loyalty and generate additional revenue opportunities.

Gamified experiences that enhance satisfaction and increase NPS score ratings

Flight Delay Insurance isn't a new concept in the travel industry, but it has never been this efficient or instantaneous. Companjon's Flight Delay Insurance is a fully digitised end-to-end solution that offers automated claims processing and instant payouts for every minute a flight is delayed after 15 minutes – whether it be a departure or arrival.

What makes this unique is the gamification that is created between the solution and the customer who purchased the policy – by receiving compensation calculated minute-by-minute, customers suddenly have an enjoyable experience as they watch it increase.

The way our Flight Delay Insurance works is simple: Depending on the cover option selected, it can come into effect as early as 15 minutes delay, giving passengers up to €0.50 for every minute delayed thereafter with up to €100 total payout. More importantly, the payouts are automated and immediate.

Suddenly, those extra hours at the airport won't feel so long, since the passengers get something in return to spend on a delicious meal or to buy a special gift for their family or friends.

Designing a product around the customer pain points

Head of Product, Paul Aylward gives his perspective on how this Flight Delay Insurance is designed to significantly impact the customer experience.

"We have engineered our flight delay product with our customers at the heart of the experience, which gives real value for money based on real-life pain points. This contrasts to a traditional insurance product which only considers the point at which it is safe to offer a product to customers from their perspective. Companjon will always design products based on customer pains first, which is the reason we have no cover exclusions as standard."

Companjon's Flight Delay Insurance is powerful embedded insurance that can be integrated into any online booking platform. While the automated and real-time benefits are at the heart of its appeal, it's more than that. It's a way to provide value in a stressful time and to solidify a competitive advantage as a business that cares about its customers.

Interested in learning more about how our Flight Delay Insurance benefits both you and your customers? Schedule a call with one of our experts.

Satisfy your travel customers with an instant payout calculated on a per minute basis