How do I make a complaint?

We will always try to resolve your queries to your satisfaction. However, if you wish to make a complaint, you can contact Companjon's Complaints team at complaints@companjon.com.

If you are not satisfied with our response, you can refer your complaint to an external dispute resolution body.

You have the following options:

  • European Online Dispute Resolution Platform (EEA customers only).

This is a platform provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. You can find further details at the following link: https://ec.europa.eu/consumers/odr/main

  • Your local external dispute resolution body.

Below you will find the contact details for each country. Please refer to the relevant website for the details of the specific complaints procedure.

Austria

Austrian Financial Market Authority
Consumer Information and Complaints department
Otto-Wagner-Platz 5
1090 Vienna
Austria

Tel: +43 1 249 59 3444
Fax: +43 1 249 59 3499
E-mail: fma@fma.gv.at
Website: www.fma.gv.at/en/complaints-and-points-of-contact/

Belgium

Insurance Ombudsman
de Meeussquare 35
1000 Brussels
Belgium

Tel: +32 (2) 547 58 71
Fax: +32 (2) 547 59 75
E-mail: info@ombudsman.as
Website: http://www.ombudsman.as/fr

Bulgaria

Financial Supervision Commission
No. 16 Budapeshta Str.
1000 Sofia
Bulgaria

E-mail: delovodstvo@fsc.bg
Website: https://www.fsc.bg/?lang=en

Croatia

Croatian Financial Services Supervisory Agency (HANFA)
Miramarska 24b
Zagreb
HR – 10000
Croatia

Tel: +385 1 4811406
Fax: +385 1 4811406
E-mail: potrosaci@hanfa.hr
Website: www.hanfa.hr/consumer-protection/complaints-to-hanfa/

Cyprus

Financial Ombudsman of the Republic of Cyprus
15 Kipranoros Str.
1061 Nicosia
Cyprus

E-mail: complaints@financialombudsman.gov.cy
Website: www.financialombudsman.gov.cy

Czech Republic

Czech National Bank
Consumer Protection Department
Na Príkope 864/28
115 03 Prague 1
Czech Republic
Reg. No. 48136450

Tel: +420 224 411 111
Fax: +420 224 412 404
Green line Tel: +420 800 160 170
E-mail: spotrebitel@cnb.cz
Website: https://www.cnb.cz/en/public/contacts/complaints-concerning-financial-institutions/index.html

Denmark

The Insurance Complaints Board
Ankenævnet for Forsikring
Østergade 18, 2
1100 København K
Denmark

Tel: +45 33 15 89 00
E-mail: ankeforsikring@ankeforsikring.dk

Estonia

Estonian Insurance Conciliation Body (operated by the Estonian Insurance Association),
Mustamäe tee 46
10621 Tallinn,
Estonia

Tel: +372 66 71 800
Website: http://www.eksl.ee/en/dispute

Finland

Financial Ombudsman Bureau
Porkkalankatu 1
00180 Helsinki
Finland

Tel: +358 9 6850 120
Fax: +358 9 6850 1220
Email: info@fine.fi
Website: www.fine.fi/en/frontpage.html

France

Insurance Mediation of the French Insurance Federation (FFA)
TSA 50110
75441 Paris Cedex 09
France

E-mail: le.mediateur@mediation-assurance.org
Website: www.mediation-assurance.org/Bienvenue

Germany

Insurance Ombudsman
Postfach 080632
10006 Berlin
Germany

Tel: 0800 3696000 or +49 30 206058 99
Website: www.versicherungsombudsmann.de

Greece

Hellenic Consumers Ombudsman
144 Alexandras Avenue
114 71, Athens
Greece

Tel: +30 210 646 0862
E-mail: grammateia@synigoroskatanaloti.gr
Website: www.synigoroskatanaloti.gr/index.html

Complaints referred to the Hellenic Consumers Ombudsman must be submitted within 3 (three) months of you becoming aware of the act or omission that gave rise to the complaint.

Bank of Greece
21 E. Venizelos Avenue
102 50, Athens
Greece

Tel: +30 210 320 1111
E-mail: complaints@bankofgreece.gr

Hungary

Financial Consumer Protection Service
Hungarian National Bank
Krisztina korut 39
1013 Budapest
Hungary

Tel: +36 80 203 776
Email: ugyfelszolgalat@mnb.hu
Website: www.mnb.hu/en/financial-consumer-protection-center

The Financial Arbitration Board
Krisztina korut 39
1013 Budapest
Hungary

Tel: +36 80 203 776
Email: ugyfelszolgalat@mnb.hu
Website: www.mnb.hu/en/hungarian-financial-arbitration-board

Iceland

The Insurance Complaints Committee
Financial Supervisory Authority
Höfðatún 2
105 Reykjavík
Iceland

Tel: +354 520 3700
Fax: +354 520 3727
E-mail: urskvatr@fme.is
Website: https://en.fme.is/

Ireland

Financial Services and Pensions Ombudsman
Lincoln House 3rd floor
Lincoln Place
Dublin 2
D02 VH29
Republic of Ireland

Tel: +353 1 6 567 7000
E-mail: info@fspo.ie
Website: www.fspo.ie

Italy

Institute for Insurance Supervision (IVASS)
via del Quirinale 21
00187 Rome
Italy

Tel: 800 486661 or +390640414679
E-mail: email@ivass.it
Website: www.ivass.it

Latvia

Ombudsman at the Association of Latvian Insurers
Lomonosova iela 9-10,
Riga, LV-1019,
Latvia

Tel: +371 67360898
E-mail: office@laa.lv
Website: https://www.laa.lv/lv/

Liechtenstein

Financial Market Authority
Landstrasse 109
P.O. Box 279
9490 Vaduz
Liechtenstein

Tel: +423 236 73 73
Fax: +423 236 73 74
E-mail: info@fma-li.li
Website: www.fma-li.li/en/client-protection/complaints.html

Lithuania

Bank of Lithuania
Supervision Service
Žirmūnų g. 151
LT-09128 Vilnius
Lithuania

Tel: +370 5 268 0029
Fax: +370 5 268 0038
E-mail: info@lb.lt
Website: www.lb.lt/consumer_protection

Luxembourg

ACA, Association des Compagnies d’Assurances et de Reassurances (Luxembourg Insurance and Reinsurance Association)
Mediateur en Assurances (Insurance Ombudsman)
12, rue Erasme,
L – 1468 Luxembourg

Tel: (+352) 44 21 44 1
Fax: (+352) 44 02 89
E-mail: aca@aca.lu
Website: www.aca.lu

CAA, Commissariat aux Assurances
7, boulevard Jospeh II,
L-1840 Luxembourg

Tel: (+352) 22 69 11 -1
Fax: (+352) 22 69 10
E-mail: caa@caa.lu
Website: www.caa.lu

Service national du Mediateur de la consommation (National Consumer Ombudsman Service)
Ancien Hotel de la Monnaie
6, rue du Palais de Justice
L – 1841 Luxembourg

Tel: (+352) 46 13 11
Fax: (+352) 46 36 03
E-mail: info@mediateurconsommation.lu
Website: www.mediateurconsommation.lu

Malta

Office of the Arbiter for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta

Tel: 80072366 (from inside Malta)
Tel: +356 212 49245 (from outside Malta)
Email: complaint.info@financialarbiter.org.mt
Website: https://www.financialarbiter.org.mt/

Netherlands

Complaints Institute for Financial Services (Kifid)
Postbus 93257
2509 The Hague
The Netherlands

Tel: +31 (0) 70 333 8 999
E-mail: consumenten@kifid.nl
Website: www.kifid.nl

Norway

Norwegian Financial Services Complaints Board (FinKN)
Postboks 53 Skøyen
0212 Oslo
Norway

Tel: +47 23 13 19 60
E-mail: post@finkn.no
Website: www.finkn.no/

Poland

Financial Ombudsman
Al. Jerozolimskie 87
02-001 Warsaw
Poland

Tel: +48 22 333 73 26/27
Fax: +48 22 333 73 29
E-mail: biuro@rf.gov.pl
Website: www.rf.gov.pl/

Portugal

Authority for the Supervision of Insurance and Pension Funds (ASF)
Av. da República, 76
1600-205 Lisbon
Portugal

Tel: (+351) 21 790 31 00
Website: www.asf.com.pt

Romania

Financial Supervisory Authority
Splaiul Independentei No. 15, sector 5
Postal Code 050092
Bucharest
Romania

Tel: +4 08 00 825 627
E-mail: office@asfromania.ro
Website: https://asfromania.ro/en/a/1551/sal-fin

Slovakia

National Bank of Slovakia
Department for the Protection of Financial Consumers
Imricha Karvaša 1
813 25 Bratislava
Slovakia

Tel: +421 (0) 2 5787 1111 or +421 (0) 2 5787 3371
E-mail: info@nbs.sk or spotrebitel@nbs.sk
Website: https://nbs.sk/en/

Slovenia

Mediation Centre of the Slovenian Insurance Association
Železna cesta 14
1000 Ljubljana
Slovenia

Tel: (+386) 1 300 93 81
E-mail: irps@zav-zdruzenje.si
Website: www.zav-zdruzenje.si/en/adr-alternative-consumer-dispute-resolution/

Spain

Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones
Pº Castellana, 44
28046 Madrid
Spain

Tel: +34 952 24 99 82
Website: www.dgsfp.mineco.es

Sweden

National Board for Consumer Complaints (ARN)
Box 174
101 23 Stockholm
Sweden

Tel: +46 8 50 88 60 00
Fax: + 46 8 50 88 60 01
E-mail: arn@arn.se
Website: www.arn.se

Switzerland

Financial Services Ombudsman
Avenue de la gare 45
1920 Martigny
Switzerland

Tel: +41 27 564 04 11
Email: info@finsom.ch
Website: https://finsom.ch/en/

United Kingdom

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
United Kingdom

Tel: +44 20 7964 0500 (from outside the UK)
Tel: 0800 023 4 567 (from inside the UK)
Fax: +44 20 7964 1001
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk